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Terms and Conditions
TERMS AND CONDITIONS
Our Jewellery Range is very delicate. Please remove your jewellery before you sleep, shower, steam bath or jacuzzi.
Remember the GOLDEN RULE:
Jewellery should be the last thing you put on in the morning and the first thing to take off at night!
Production time can take up to 3 weeks before mailing, depending on stock availability or work load. We work as fast as possible to get the orders out as soon as possible. If you need an item by a stipulated date, please send us an email advising the urgency.
Thank you for your patience and business. It is very much appreciated.
Payment may be made via our website, but if you prefer to do an EFT, please contact us for our banking details.
If you like an item and prefer to pay over 3 instalments, please contact us and we can work out the details.
All postage will be via Speed Services with a tracking number, which we will advise you of when your order is posted. A charge of R50 will be levied for this service.
However, if you are resident of Nelspruit, we will hand deliver, free of charge!
Refunds and Exchanges
We hope that you are satisfied with every item that you purchase.
As each piece is hand-stamped one letter at a time, the letters will not be perfectly “in-line”. This is not to be considered a defect, but rather part of the charm and uniqueness of your piece.
Return and Refund Policy
Should we make an error in spelling that differs from the information you provided, we will be happy to replace the item and will refund your fee to post the item back for replacement. Besides an error in spelling on our end we cannot accept returns on as this is a PERSONALISED item with your chosen words
All birthstones will be according to:
* Swarovski Crystal Birthstones chart *
Picture on our website.
FRESH WATER PEARLS
Available in white or pink
All necklaces come in a jewellery box, a Polishing pad and Sterling Silver Jewellery care instructions.
Please feel free to contact us with any questions or help.